Our Privacy Policy

HJV Creative Images

Effective Date: 1 January 2025

1. Introduction

Welcome to HJV Creative Images. We are a premium photography studio based in Geelong, proudly servicing Melbourne and surrounding regions. We are committed to protecting your privacy and handling your personal information with the highest level of care, integrity, and professionalism.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or using our website, you agree to the terms outlined in this Privacy Policy.


2. Information We Collect

To deliver a seamless and elevated client experience, we may collect the following personal information:

  • Full name and contact details
  • Email address and phone number
  • Event details (weddings, engagements, corporate and lifestyle sessions)
  • Venue and location information across Geelong, Melbourne, and beyond
  • Payment and billing details
  • Correspondence and communication history
  • Client questionnaires, mood boards, and creative briefs
  • Website usage data, including cookies and analytics

We only collect information that is necessary to provide our bespoke photography services.


3. How We Collect Information

We collect personal information through carefully designed client touchpoints, including:

  • Enquiry and contact forms on our website
  • Direct email and phone communication
  • Social media platforms and messaging services
  • Booking contracts and service agreements
  • Pre-shoot questionnaires and planning consultations
  • Website analytics and cookies

4. How We Use Your Information

Your information is used exclusively to deliver a premium client experience, including:

  • Responding to enquiries and providing tailored quotes
  • Managing bookings, contracts, and scheduling
  • Delivering professional photography services
  • Communicating throughout your experience with us
  • Processing payments and issuing invoices
  • Enhancing our creative services and client experience
  • Meeting legal and regulatory obligations

We do not sell, rent, or trade your personal information.


5. Disclosure of Information

We respect your privacy and only share information when necessary to deliver our services. This may include:

  • Trusted third-party service providers (such as gallery delivery platforms, editing tools, and secure cloud storage)
  • Payment processing providers
  • Second photographers or assistants engaged for your event
  • Legal or regulatory authorities if required by law

All third parties are required to maintain strict confidentiality and data protection standards.


6. Storage and Security

At HJV Creative Images, we take data security seriously and implement industry-standard safeguards, including:

  • Secure encrypted cloud storage systems
  • Password-protected devices and accounts
  • Restricted access to client information
  • Secure communication platforms where appropriate

While we take all reasonable steps to protect your data, no digital system can be guaranteed 100% secure.


7. Website Cookies and Analytics

Our website uses cookies and analytics tools to refine user experience and improve performance. These tools help us understand:

  • Website traffic and user behaviour
  • Service engagement and enquiry trends
  • Overall website performance and usability

You may disable cookies in your browser settings, however some features of the site may be impacted.


8. Access and Correction

You have the right to request access to the personal information we hold about you, as well as request corrections if information is inaccurate or outdated.

Please contact us using the details below to make a request.


9. Data Retention

We retain client information only for as long as necessary to:

  • Complete the services you have engaged us for
  • Provide ongoing client support if required
  • Meet legal, accounting, and regulatory obligations

When no longer required, your data is securely deleted or anonymised.


10. Third-Party Links

Our website may contain links to external websites. HJV Creative Images is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies separately.


11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes. Updates will be published on this page with a revised effective date.


12. Contact Us

For any questions regarding this Privacy Policy or your personal information, please contact:

HJV Creative Images

Premium Photography Studio (Geelong, Melbourne and beyond)

Email: enquiries@hjvcreativeimages.com.au

At HJV Creative Images, we value trust, artistry, and discretion. Your privacy is treated with the same level of care and precision as the imagery we create.